AppleCare in Enterprise

The ultimate help desk for your help desk.


Expert service and support from the people who know Apple products best

With AppleCare for Enterprise, Apple experts work side by side with your team to help keep all your Apple devices - and your IT operations - running smoothly. You’ll get a designated AppleCare Account Manager, 24/7 tech support, onsite repairs and accidental damage coverage. AppleCare for Enterprise has your business covered.

Get AppleCare for Enterprise through Econocom to support all your Apple devices and your IT team.

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AppleCare for Enterprise
is available in volume-based price tiers:

Tier 1: 50+

Tier 2: 1000 - 4999

Tier 3: 5000+

Technical Support

For Employees

Employees get unlimited 24/7 technical support over the phone with Apple hardware and Apple-branded software (such as Keynote, Pages, and Numbers) including help with personal accounts, repair triage and setup. Having direct access to AppleCare Advisors helps reduce the load for internal help desks saving valuable time for both the end-users and technical staff.

For IT departments

AppleCare for Enterprise includes AppleCare Help Desk Support, which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions, including help for Apple Business Manager or Apple School Manager.

For more complex issues, AppleCare for Enterprise gives you one incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.

You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.

Service Pool

Customers can get up to 5% of iPhone or iPad devices replaced or up to 2% of Mac computers repaired.

Service Pool+

Customers can get up to 10% of iPhone or iPad devices replaced or up to 4% of Mac computers repaired.

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Device Repair or Replacement

AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement. Depending on the plan you choose, you have the option to cover iPhone devices for two or three years; and iPad, Mac and Studio Display devices for two, three or four years from the date of your hardware purchase.

Devices that are lost or stolen are not covered.

In addition to onsite hardware coverage, customers have two options to repair or replace devices for any reason, including accidental damage.

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Converting to AppleCare for Enterprise

A one-time conversion request is allowed for eligible devices converting from another AppleCare plan to AppleCare for Enterprise. Converted devices will continue with their previous terms but with additional benefits of ACE. AC+ conversions to ACE are at the Service Pool level.


For more information on AppleCare for Enterprise please complete the form below.

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Legal
Not all services are available in all countries.

Apple, the Apple logo, AppleCare, AppleCare+, and AppleCare for Enterprise are trademarks of Apple Inc., registered in the U.S. and other countries.